Country Selector

You are currently on the United Kingdom website

Privacy Statement

Privacy Statement

We are committed to protecting your privacy online.

This statement explains how we collect information about you, what we do with it and what controls you have.

This Privacy Statement (together with the Terms of Website Use and Cookies Policy) applies to your use of the Website and the services provided via the Website.

Who are we?

We are Tricel (Killarney), a company registered in Ireland under company number 75014 and with our registered office at Ballyspillane Industrial Estate, Killarney, County Kerry, Ireland.  Our main trading address is Ballyspillane Industrial Estate, Killarney, County Kerry, Ireland.  Our VAT number is IE4547159B.

Our website adheres to and is governed by the law of England and Wales. This Privacy Statement refers to ‘The Data Protection Act 1998’.

Personal data we may collect about you

We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as;

  • Your name
  • Address
  • E-mail address
  • Telephone number

Our online payments are collected via a 3rd party payment processor provider. These payments are processed using a secure, encrypted service. We do not store any credit card details.

We will use the information you provide for the purposes described in this privacy statement to which you agreed to at the time your data was obtained.

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Furthermore your data may be used to;

  • Administer your account with us
  • If there are any queries on your order or if there is a problem fulfilling your order
  • Verify and carry out financial transactions in relation to payments you make online
  • Improve the layout and/or content of the pages of our website and customise them for users
  • Identify users to our website
  • To advise you of any promotional offers that may be of interest to you (in line with your expressed preferences)
  • Carry out research on our users’ demographics and tracking of sales data

Disclosure of your information

Your personal data will be held by Tricel (Killarney). Tricel (Killarney) will not, without your permission, disclose information about you to third parties outside of the Company and its associated undertakings, except:

  • Where necessary for provision of a product or service requested by you;
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; and/or
  • In order to enforce or apply our Terms of Website use.

We also reserve the right to transfer your personal data to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of the Privacy Statement and provided that the third party only uses your personal data for the purposes that you provided it to us.  You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.

E-mail marketing

If you sign up to our newsletter, we may use your e-mail address to send you information about our products and services. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by clicking on the ‘unsubscribe’ link at the bottom of the newsletter or by emailing us anytime at sales@uk.tricel.eu stating your request.

Use of cookies and similar technologies

A cookie is a small text file that is stored on your device.

Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

For more information about how we use cookies, please see our cookies policy.


We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

We will use technical and organisational measures to safeguard your data, for example:

  • Access to your account is controlled by password and username which are unique to you
  • Your personal data is stored on secure servers
  • Payment details are encrypted using 3rd party SSL technology.

You should bear in mind that submission of personal information is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All reasonable efforts will be made to safeguard your data and ensure we remain a reliable and safe environment to collect and use your data.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information especially if you use a shared computer or a computer in a public place.

Your right to information

Under the Data Protection Act you have the right to be given a copy of your personal data. Please make your access request in writing and send to The Marketing Department, Tricel (Killarney), Ballyspillane Industrial Estate, Killarney, County Kerry, Ireland or please email sales@uk.tricel.eu stating your request. Please note there will be a fee of £5.00 to process this request. We will reply to all requests within 40 calendar days of the receipt of such a request.

Amending or erasing your personal information

Also under the Data Protection Act, you have the right to have your personal data corrected, if inaccurate, or erased. There is no charge for this and your request will be completed within 40 calendar days of the receipt of such a request.

Changes to our Privacy Statement

We keep this Privacy Statement under regular review and we will place any updates in this webpage. This Privacy Statement was last updated on the 12th of February 2015. Tricel (Killarney) reserves the right to change this Privacy Statement from time to time at our sole discretion. Any changes to our Privacy Statement in the future will be posted to the Website. By continuing to use our Website after we post any such changes, you accept and agree to this Privacy Statement, as modified.