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FAQs

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FAQ for Tricel

Why should I buy a tricel product ?
Tricel is global brand leader within the environmental industry. We have over 50 years manufacturing experience, with Tricel product operating in over 20 countries treating over 24 million litres of wastewater each day.
All products are fully traceable and manufactured with our ISO9002 quality standards. We are available for any technical assistance and offer a dedicated after sales service support.

Where do you deliver to ?
We deliver throughout the United Kingdom. Tricel products may be purchased directly from us or from our network of distributors. Contact us on 01453791616 and we will advise you of your nearest distributor.

FAQ for environmental products

Wastewater treatment

Why not use a septic tank rather than a wastewater treatment plant?
A wastewater treatment plant treats the wastewater to a better quality, typically 20 times cleaner than a septic tank.

What is domestic wastewater?
Domestic wastewater is all wastewater generated inside the house, including grey water from sinks, showers, baths and sewage from toilets. Rainwater is not classified as grey water and should be directed to a soakaway

Do I need a permit to retrofit a packaged wastewater treatment plant?
Yes, a permit should be sought from your local building control department as you may require a ‘consent to discharge’.  For more information visit https://www.gov.uk/permits-you-need-for-septic-tanks/overview

Wastewater treatment

Is the Tricel wastewater treatment plant certified?
Yes, Tricel wastewater treatment plants are certified to EN12566-3. View certification test results carried out by PIA an independent testing company. Any treatment plant installed in the UK MUST meet the requirements of EN12566-3 series of standards approved by the European Committed of Standardisation TC165. The testing process includes water tightness, structural strength, durability and treatment efficiency. Their tests are verified by the National annex.

What guarantee do you offer?
Tricel products are manufactured from GRP that by its nature is a non-corrosive material ensuring strength and longevity. All metals used in constructing the tank are stainless steel. Electrical and electro-mechanical equipment are guaranteed for the period of one year. Plant equipment and components are specifically designed or chosen to work effectively in the Tricel plant and when used correctly will provide a long lifespan. Guarantee commences from date of purchase.

Tricel WWTP operation

How does the Tricel plant treat wastewater
The Tricel sewage treatment plant is a submerged aeration plant. It’s divided into 3 chambers.

First chamber: Settling occurs in the first chamber removing any heavy solids

Second chamber: By supplying oxygen, ideal conditions are created for naturally occurring micro- organisms to grow. These micro-organisms feed on any impurities in the wastewater thus treating it.

Third chamber: Further settlement of finer particles takes place before the treated wastewater exits the plant. These fine particles are returned to the first chamber through a sludge return system.

What quality of wastewater is produced?
The required standards are 20:30:20 BOD, SS, NH4
During independent testing Tricel® achieved treatment results of 11:16:9

Is it possible for more than one house to share a wastewater treatment plant?
Yes, Tricel offers a range of different plants for different options. However, you will need to discuss this with your local council.

Is the plant noisy?
Once installed correctly the noise level will not cause nuisance. If standing close to the plant, there is a slight “hum” from the air compressor.

Will the plant smell?
No, once installed correctly and operated within its parameters.

How long does it take for the plant to start working?
It may take up to 16 weeks for the biomass to become fully established and to reach optimum purification.

What happens if I get a power cut?
A temporary power cut should not affect the plant. It is important to check the plant after a power cut to ensure the plant has restarted.

Tricel WWTP installation

Can I install it myself?
The Tricel sewage treatment plant provides a comprehensive installation guide with each plant supplied. You should ensure that you are confident that you can meet requirements outlined in the guide before you attempt installation. Advice on specific site conditions etc. should be sought from your onsite engineer.

Do I need concrete to install the plant?
A concrete base and surround is not required where site conditions are considered dry. However if the site is considered wet or where a 500mm/750mm riser is fitted a concrete surround is required. Your engineer will advise a suitable installation requirement based on your site conditions.

What is considered a dry/wet site?
A dry site is one where the water table never rises higher than the base of the Tricel plant.
A wet site is one where the water table may rises higher than the base of the Tricel plant

How can I tell if I have a high water table?
This may be determined by digging a trial hole and leaving it open for 48 hours during the site assessment. Water level is measured from ground level.

Where do I locate the plant?
The Tricel Novo must be situated a minimum of 7m from the dwelling and as far away as practically possible considering topography and pipe work levels. The Tricel Novo should not be installed in an area subject to flooding or excessive water runoff. The area around the Tricel Novo should be adequately drained, to permanently remove ground water and surface water from the proximity of the tank. The Tricel Novo system is not suitable to be used in water logged sites, where the ground water may rise above the inlet level.

What is a polishing filter?
A polishing filter commonly known as a percolation area consists of either soil or sand. The polishing filter further treats sewage from intermittent filters, construction wetland and sewage treatment plant and to allow for discharge of treated sewage to ground.

Can I reuse the treated wastewater?
Depending on your region you may be able to discharge directly into a watercourse or to a percolation area. Please consult your local council for more information on which option is suitable for you..

Can I plumb surface water/rainwater to the plant?
No, surface water/rainwater should be plumbed separately to the sewage treatment plant.

What is a grease trap?
To maintain efficient operation of your septic tank and WWTP, it’s important that grease, fats and oil are not disposed of down the sink.

It is best practice to install a grease trap prior to your sewage treatment plant or septic tank particularly if sewage contains high levels of grease. A grease trap captures the grease by reducing the flow rate of the water into the plant. The sewage starts to cool down and the grease float to the top of the trap.

Tricel WWTP maintenance

How often do I need to empty my sewage treatment plant?

When the sludge is occupying 50% of the volume of the primary chamber de-sludging is required. This is when the sludge is 700mm deep. De-sludging intervals depends on use, but is recommended on a yearly basis to prevent the build-up of sludge and should be carried out by a licenced company. Your local councils should have a list of licensed contractors. De-sludging is the responsibility of the homeowner.

Is there an alarm in the plant?

Yes, the alarm will sound to alert a fault in the air compressor or the discharge pump. This does not replace the need for regular inspections.

How often should I have my sewage treatment plant serviced?

You should have a full service on your Tricel Novo once a year. Every service should be carried out by a suitably trained professional. This will guarantee the efficiency of the plant is maintained.

What checks should be carried out during a service?

We recommend that the following are inspected by your engineer during the service of your Tricel Novo.

  • Sludge return
  • Functionality of blower and / or pump
  • Pump pressures
  • Pump filters
  • Pump diaphragm
  • Alarm
  • Ventilation functionality
  • Diffuser monitored to check for dispersion of air
  • Tricel covers and locks
  • Manifold adjusted